Privacy Policy

1. Introduction

LookCity+ is a local discovery and business platform that helps users discover businesses, services and offers, make appointments and interact with businesses.

This Privacy Policy explains what information LookCity+ may collect, why it is used, how it may be shared and the choices available to users.

2. Information We Collect

Depending on how you use LookCity+, we may collect:

• Name and profile information
• Email address
• Mobile phone number
• Profile photograph where provided
• City and locality information
• Business information
• Services and pricing
• Business operating hours
• Appointment and booking information
• Reviews and ratings
• Information voluntarily submitted through the platform
• Technical information needed to operate and secure the service

3. How We Use Information

• Create and maintain accounts
• Display relevant local businesses
• Facilitate appointments and bookings
• Allow businesses to manage bookings
• Display ratings and reviews
• Provide service-related communications
• Maintain platform security
• Improve the platform
• Respond to support requests
• Meet applicable legal requirements

4. Appointments and Business Sharing

When you make an appointment with a business, information necessary to facilitate that appointment may be made available to the selected business.

This may include your name, contact details, appointment date and time, selected service and other information required to manage the booking.

5. Reviews and Ratings

Reviews and ratings submitted through LookCity+ may be displayed as part of a business profile.

Users should not include unnecessary sensitive personal information in publicly visible reviews.

6. Business Information

Business users may provide business names, addresses, contact information, photographs, descriptions, services, prices, schedules and offers.

Information intentionally provided as part of a public business profile may be visible to other users.

7. Location Information

LookCity+ may use city, locality or other location information to provide relevant local discovery features.

If a feature requires device location access, the appropriate device permission may be requested.

8. Firebase and Service Providers

LookCity+ uses Firebase and related technology infrastructure to provide authentication, database, hosting and other application functionality.

9. Data Security

We use reasonable technical and organizational measures intended to protect information against unauthorized access, alteration, disclosure or destruction.

No internet-based service can guarantee absolute security.

10. Data Retention

Information may be retained for as long as reasonably necessary to provide the service, maintain security, resolve disputes and meet applicable legal obligations.

11. Your Privacy Choices

Depending on applicable law, users may have rights relating to their personal information, including requests for correction, updating or deletion.

12. Account Deletion

Users may request deletion of their LookCity+ account and personal information through the available support or privacy request process.

Certain information may need to be retained where required by law or reasonably necessary for security or dispute resolution.

13. Children's Privacy

LookCity+ does not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

14. Changes to This Policy

We may update this Privacy Policy when our services, practices or applicable requirements change.

15. Contact

For privacy questions, correction requests, deletion requests or privacy grievances, contact the LookCity+ team through the support/contact channel provided by the application or website.